Hastings Freight

frequently asked questions

Pallet Preparation
Q

How should I wrap my pallet?

All goods should be secured to a pallet using pallet wrapping or appropriate strapping before the driver arrives.

Pallet wrapping (which is like strong cling-film) provides no protection for your goods and they must already be well packaged and protected before they go on the pallet.

Goods must remain within the confines of the pallet to protect the goods from impact damage.

For more information on how to prepare you goods for transit, see our video below.

Q

What are the size, weight and height restrictions of a pallet?

There are five different standard definitions for pallets:

All of them have the same base size, which is 1m wide by 1.2m deep and Goods must not be bigger than this base. You are also permitted to ship on a standard ‘Euro pallet’ which is 1m wide by 0.8m deep.

Pallets must not exceed 1,000kg in weight.

Q

How do I book space for larger items on a pallet?

You will need to contact Hastings Freight please  Contact Us for further information.

Pallet Delivery
Q

Where will the goods be placed at the delivery point?

Pallet deliveries are made to a kerbside location. If there is an accessible delivery point that can be safely accessed by the delivery driver using a pump truck then, at the delivery driver’s absolute discretion, the pallet may be left there.

As the pallet will be moved by a manually operated fork truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations not at ground level.

You should ensure that someone is available at the delivery point to meet the driver.

Q

Will Hastings Freight deliver my pallet on weekends or bank holidays?

Hastings Freight operates Monday to Friday between 9AM and 9PM for deliveries and Saturday mornings  9AM to 12 PM  for deliveries. We do not operate our service on  bank holidays.

Q

What access is needed to deliver my pallet?

As the pallet will be moved by a manually operated forklift truck, we cannot collect or deliver pallets on gravel drives, steep hills or to locations that are not at ground level. Please contact us on 0845 673 2030 for more information.

Q

What happens if my pallet is lost or damaged?

Hastings Freight provides liability insurance for your pallet whilst your goods are in transit within our network – information on insurance can be found here   However, we cannot be held liable for consequential losses or costs which may occur as a result of any loss or damage of your delivery.

If you need to speak to someone about damage or loss, please contact us on 0845 673 2030.

Q

Does Hastings Freight offer a guaranteed pallet delivery service?

Hastings Freight aims to deliver to the service times it offers however there are rare occasions that things happen which are beyond our control that can cause delays. We cannot be held liable for consequential losses or costs which may occur as a result of any loss or damage of your delivery. Please see our terms and conditions for more information. If you need to speak to someone about damage or loss, please contact your local depot.

If you have any further questions, please Contact Us.

Q

When will my pallet delivery arrive / be collected?

Deliveries
The standard delivery window is between 9AM and 5PM Monday to Friday (excluding Bank Holidays). You are able to request an ‘AM Delivery’ which will upgrade the delivery to a pre noon delivery. If you wish to book a delivery between the hours of 5PM and 9PM, please contact your local depot customer services team.

Collections
The standard collection window is between 9AM and 5PM Monday to Friday (excluding Bank Holidays). Unfortunately you can not request a set time for collection.

If you have any further questions, please Contact Us.

Q

What is the timeframe for freight delivery ?

We offer both Premium and Economy services. The exact time it takes to deliver will depend on how far it has to travel, but generally Premium deliveries take 1 day  days and Economy deliveries take 2-3 days. You will see indicative delivery times when making your booking.

Contacting Hastings Freight
Q

Who do I contact about an ongoing shipment with Hastings Freight?

You can track your shipment on our online track and trace tool.

If you have any further questions, please call 0845 673 2030. Our Operations team will be delighted to assist.

Q

Who do I contact about becoming a customer for regular domestic shipments?

Please contact our  sales department on 0845 673 2030 or email sales@mail.hastings.co.uk. They will be able to arrange for one or our representatives to give you a demonstration and help you to set up an account.

Q

Who do I contact about becoming a customer for regular international shipments?

Please contact our sales department on 0845 673 2030 or email sales@.hastings.co.uk. They will be able to liaise with the local member depot, who have a dedicated team that are experts in international shipments, to set up an appointment to discuss your requirements further.

Q

Who do I contact about one off shipments?

If you would like to book a one off shipment, try our online booking website which is fast and easy to use. You can book your pallet in for collection in a few easy steps.

Q

Who do I contact for a general enquiry about pallet shipping?

For any general enquiries you can contact our  sales department on 0845 673 2030 or email sales@hastingsfreight.co.uk